cheeseclub groceries delivery singapore

TERMS & CONDITIONS

Welcome to the Cheese Club monthly form. Access to use of Cheese Club website and associated services are available to you according to the following Terms & Conditions and any other rules that may be posted on the website.

Cheese Club reserves the right to make changes to the Site related policies and agreements, the Privacy Statement and the present Terms & Conditions at any time. You are invited to check the Site occasionally for changes or updates made on the present policies and agreements, the Privacy Statement and the Terms & Conditions. 

By using Cheese Club services, such as placing orders on the present Site, you are agreeing to all the following Terms & Conditions. 

ORDER

In order to place orders with Cheese Club, you must meet our conditions of eligibility:

  1. Provide personal details that are warranted by you to be both valid and accurate;
  2. Be in possession of a credit card or a valid bank account in a licensed bank acceptable to Cheese Club for payment.

PRICING

All prices listed on the Cheese Club form are in Singapore Dollars (SGD). Excluding blatant cases or error, Cheese Club will honour the prices set during the time your pre-order is acknowledged; however, we reserve the right to rectify any errors at our discretion.

Upon discovering a pricing issue with your order, Cheese Club will contact you as soon as possible to either reconfirm or cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you as such.

PRODUCTS AVAILABILITY

We are always looking to provide you with the best fresh products. However, their availability may be affected by seasonality or external events.

If a product is not available after your order validation, we will credit / refund the corresponding amount of the product or suggest an adequate replacement.

PAYMENT

Once you have placed your order and after proceeding to the payment by Credit Card or bank transfer, you will receive your Cheese Club order summary by email. Any order which has not been paid will not be delivered until payment has been received.

SHIPPING AND COLLECT

After your purchase on our website, Cheese Club will arrange your delivery at the delivery date selected for your order. Your order is considered delivered unless we receive a notification from you of missed delivery within 24 hours of the scheduled delivery date. Cheese Club shall not be responsible for any issue resulting from such miscommunication and therefore shall not be liable for any compensation.     

We believe that fresh produce is best not left out on the doorstep, which is why we request that you, or any other authorized person, personally collect the order upon delivery. For more details, please check our Delivery Guidelines.

RETURNS AND CLAIMS

We pride ourselves in providing products of high quality to our customers. However, should you find any defect in any product from your order, please contact us at cs@cheeseclub.sg within 7 days after you receive your order. Please attach photos of the defected product(s).

Our representatives will be in touch with you as soon as possible to offer you a replacement, a credit for your next order or a refund.

CHANGES AND CANCELLATIONS

In case you wish to amend your order (change in delivery address, add or cancel items…), please contact us by email as soon as possible to cs@cheeseclub.sg.

Please note that Cheese Club reserves the right to refuse any changes or cancellations after our countdown is over for a given month.  Indeed, after that time, all the products you ordered would have already been purchased by Cheese Club. For more details, please check also our Delivery Guidelines.

PRIVACY

All the information that you provide us with will remain private and will be used to provide you with a great customer service. We commit not to share them with anyone else or sell them to another company.

Your email will be added automatically to our newsletter database so we will keep you posted with our latest offers or news. You’ll be able to unsubscribe by clicking on the link at the end of the email you received. 

Cheese Club Hong Kong horizontal logo

Contact Us

FAQS

Delivery GuideLINES

Terms & Conditions

© 2024. All Rights Reserved - Privacy Policy

You are very special to us.

We have appreciated your business over the years and want to make sure you know how important you are to our business.

As a result, we are offering you all of our products at the Monthly Offer rate, anytime, all of the time.

We may also provide you with other benefits along the way.

 

Cheese Club Team

DELIVERY GUIDELINES

CAN I SPECIFY A DELIVERY DATE AND TIME? AT WHAT PRICE?
DELIVERY POLICY CHEESE CLUB SINGAPORE

Cheese Club delivers to all locations island wide (Sentosa included).

Monthly Offer
When ordering during our Monthly Offer, you will have the choice between 2 to 3 delivery days, available on a ”first come, first served” basis.

We strongly encourage you to leave special delivery instructions, available during the checkout of your order, to help with the delivery of your chilled box (e.g.: entry code, elevator code or shaft, tower number, leave with concierge…).

In case of absence, the general rule is that your chilled box will be left at your doorstep (note that the delivery person will also try and contact you using the phone number indicated at the time of your order). Unless you confirmed your imminent return over the phone, your chilled box will be left in an additional insulated container to optimize the freshness of the products.

Your chilled box also contains ice packs to maintain a chilled temperature for a few hours. It is normal that ice packs melt over time as the parcel are kept overnight in chilled temperature. It is the responsibility of the client to promptly collect the basket in case of absence and once it is delivered as instructed. Cheese Club will not be held responsible after a chilled box is effectively delivered by our delivery partners as instructed.

You can opt out of this service by selecting “In my absence, do NOT leave the chilled box at my doorstep” during the checkout of your order. Our delivery partners will then redeliver your chilled box in the same or next day at no additional cost.
However, in the event of two unsuccessful deliveries, you will be charged an extra SGD 10 for each new delivery.

We insulate our boxes and use ice packs to keep your order fresh and in perfect condition until your order is delivered to you. We notably use chilled trucks from our producers to the airport, chilled containers in the airplane and chilled truck from airport to our cold-rooms.  Please contact us at cs@cheeseclub.sgor by WhatsApp and telephone on +65 8683 0304 if you have any questions regarding the freshness of our products.
We may not deliver during bank holidays (please check the calendar entries in your cart), or in the event of exceptional events, such as natural disasters.
Lastly, due to the impact of Covid-19 on air traffic, we may need to adjust our local delivery schedule based on logistic constraints.
You can easily change your delivery date up to 7 days before your planned delivery date.
To change your delivery date, simply go to your profile, find your order and select a revised available delivery slot. In case you need to change your delivery date 7 days or less before the planned delivery date, please contact us directly by email at cs@cheeseclub.sg or by WhatsApp and telephone at +65 8683 0304: we will do our best to oblige, if allowed by our local delivery partners. 
Thanks for your understanding.