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Check out our FAQ section below.
Also you can find all delivery details in our complete delivery guideline.
Frequently Ask Questions
ORIGINS, QUALITY & CERTIFICATIONS
Our cheeses, cold cuts and other products are directly sourced in their country of origin in France, Switzerland, Italy, Spain or Greece.
Visit Our Suppliers page to learn more.
The Appellation d’Origine Protégée – AOP (Protected Designation of Origin – PDO) stands for a product for which the principal steps of production are done following a well-established technique within the same geographical area, which gives the product its characteristics.
The Appellation d’Origine Contrôlée – AOC (Control Designation of Origin) refers to products meeting the criteria of the PDO and protects the denomination on the French territory. It constitutes a step towards the PDO, now a Europe-wide sign.
The Protected Geographical Indications (PGI) identify an agricultural product, raw or processed, which quality, reputation or other characteristics are linked to its geographical origin.
The Denominazione d’Origine Protetta (DOP) refers to products meeting the criteria of the PDO and protects the denomination on the Italian territory. It constitutes a step towards the PDO, now Europe-wide sign. It can also relate to products not covered by European regulations (e.g. forest products case).
DELIVERY
Your box deliveries are handled by Flow Services. Refer to our Delivery Guide for more information.
Following our business model, the delivery date (or dates, if spanning over a few days) is (are) fixed and can’t be changed. The date(s) will always be communicated to you before placing your order and in the event of a change, you will be informed at the earliest.
As for the delivery time, members can choose between 2 timeframes: 9am to 6pm or 6pm to 9pm. You’ll receive a text message prior to our logistic’s partner arrival.
Our logistic partner will first try and connect with you via the phone number disclosed during your order process to get guidance from you.
Your delivery will be left on your doorstep (unless you opt out of this option in the dedicated field of the Cheese Club order form). Each parcel left at your doorstep contains ice packs to keep your products chilled.
If you opt out of the doorstep option, your box will be returned to warehouse for re-delivery the next day. Please be noted that all boxes are kept in a cold room and transported in a chilled environment.
We insulate our boxes and use chilling packs to keep your order fresh and in excellent condition until your order arrives at your doorstep. We ensure that the cold chain integrity is complied with all along the way: a chilled truck from producer to airport, chilled container in the plane, chilled truck from airport to our cold-rooms and then chilled environment again to deliver to your home. Please contact us at cs@cheeseclub.sg or by WhatsApp and telephone on +65 8683 0304 if you have any further questions.
Delivery is free for all orders equal to or exceeding SGD 120.
For orders below S$120, a fixed delivery fee of S$12 will be applied.
Cheese Club SG delivers to all locations island wide, Sentosa and dedicated SHN facilities included.
Please contact us for any delivery amendment. While we will do our best to oblige, we cannot guarantee same day re-delivery.
Please contact us for any delivery amendment. While we will do our best to oblige, we cannot guarantee same day re-delivery.
PURCHASING PROCESS
Our monthly offer runs once a month during one week (or so). During this week, you can place your order by filling out the purchase form available on www.cheeseclub.sg.
Once completed, submit and pay your order.
Please note that our cheese selection may vary from one month to another.
Our commitment has always been to bring premium French and European products to Singapore at the best price. Our bulk-order and direct access to suppliers guarantee no intermediary, no stock and no wastage, thus allowing us to offer the best prices in the city.
We accept most credit cards, including Visa, Mastercard and American Express.
We pride ourselves in providing products of high quality to our customers. However, should you find any damaged or missing product from your order, please contact us immediately at cs@cheeseclub.sg or through our Whatsapp / Telephone number +65 8683 0304 (in the event of damaged product, please attach photo(s) of said products). Our customer service representatives will be in touch with you as soon as possible.
Should you want to cancel your order for any reason, please inform us 7 days before your actual delivery as we purchase the goods on purpose each month. Later cancellations will not be refunded. You may cancel an order by contacting us on our Whatsapp / Telephone number +65 8683 0304 or by email at cs@cheeseclub.sg before the above-mentioned time limits.
OTHERS
Look at the ‘’USE BY DATE’’ written on your products. The ‘’BEST BEFORE DATE’’ will vary depending on the type of cheese. Soft cheeses tend to have a shorter shelf life, whereas hard cheeses could be kept up to 2 months. If you still have concerns do not hesitate to contact us by email at cs@cheeseclub.sg or through our Whatsapp / Telephone number +65 8683 0304
Some of our cheeses are cut by hand and the weight of each piece may vary. Please understand that we cannot guarantee the exact weight and that there might be a +/- 15% difference in weight.
This is not official advice, and we recommend referring to your doctor to make sure you are comfortable with what you are eating during your pregnancy.
As a rule, you can eat any cooked cheese. There is also evidence suggesting that hard, matured cheeses are also safe, even if they are unpasteurised.
You should avoid all soft cheeses unless it is cooked.
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