Cheese Club delivers to all locations island wide (Sentosa included).
When ordering during our Monthly Offer, you will have the choice between 2 to 3 delivery days, available on a ”first come, first served” basis.
We strongly encourage you to leave special delivery instructions, available during the checkout of your order, to help with the delivery of your chilled box (e.g.: entry code, elevator code or shaft, tower number, leave with concierge…).
In case of absence, the general rule is that your chilled box will be left at your doorstep (note that the delivery person will also try and contact you using the phone number indicated at the time of your order). Unless you confirmed your imminent return over the phone, your chilled box will be left in an additional insulated container to optimize the freshness of the products.
Your chilled box also contains ice packs to maintain a chilled temperature for a few hours. It is normal that ice packs melt over time as the parcel are kept overnight in chilled temperature. It is the responsibility of the client to promptly collect the box in case of absence and once it is delivered as instructed. Cheese Club will not be held responsible after a chilled box is effectively delivered by our delivery partners as instructed.
You can opt out of this service by selecting “In my absence, do NOT leave the chilled box at my doorstep” during the checkout of your order. Our delivery partners will then redeliver your chilled box in the same or next day at no additional cost. However, in the event of two unsuccessful deliveries, you will be charged an extra SGD 10 for each new delivery.
We insulate our boxes and use ice packs to keep your order fresh and in perfect condition until your order is delivered to you. We notably use chilled trucks from our producers to the airport, chilled containers in the airplane and chilled truck from airport to our cold-rooms. Please contact us at email@example.com or by Whatsapp and telephone on +65 8683 0304 if you have any question regarding the freshness of our products.
We may not deliver during bank holidays (please check the calendar entries in your cart), or in the event of exceptional events, such as natural disasters.
Lastly, due to the impact of Covid-19 on air traffic, we may need to adjust our local delivery schedule based on logistic constraints.
You can easily change your delivery date up to 7 days before your planned delivery date. To change your delivery date, simply go to your profile, find your order and select a revised available delivery slot. In case you need to change your delivery date 7 days or less before the planned delivery date, please contact us directly by email at firstname.lastname@example.org or by WhatsApp and telephone at +65 8683 0304: we will do our best to oblige, if allowed by our local delivery partners. Thanks for your understanding.