logo-round-new-200px_CheeseClub.png

Our Loyalty Program and Benefits

OUR LOYALTY PROGRAM & BENEFITS

By joining Cheese Club, you become a member of our Fidelity Program, where you can earn points and gain access to exclusive discounts.

Important Update:

Starting February 12th, 2025, old cash-back points will no longer be convertible to cash back on future orders.

Will I still accumulate points?

Yes! Your Club Points will keep accumulating and help you reach the CHEESE MASTER status, allowing you to enjoy our Monthly Offer prices all year round, even when purchasing in our E-Shop. Your status lasts for one year and can be renewed the following year by reaching 250 points again.

Cheese Club Hong Kong horizontal logo

Contact Us

FAQS

Delivery GuideLINES

Terms & Conditions

© 2025. All Rights Reserved - Privacy Policy

After months of trying differents cheeses, cold cuts, wines, sweets, you are officially a Cheese Master!

To show you our gratitude and that you are very special to us, this special VIP status gives you an exclusive access to our E-Shop at the Monthly Offer’s price, for a period of one year! 

We may also provide you with other benefits along the way, like invitation to our private events and tastings.

Your Cheese Club Team

DELIVERY GUIDELINES

CAN I SPECIFY A DELIVERY DATE AND TIME? AT WHAT PRICE?
DELIVERY POLICY CHEESE CLUB SINGAPORE

Cheese Club delivers to all locations island wide (Sentosa included).

Monthly Offer
When ordering during our Monthly Offer, you will have the choice between 2 to 3 delivery days, available on a ”first come, first served” basis.

We strongly encourage you to leave special delivery instructions, available during the checkout of your order, to help with the delivery of your chilled box (e.g.: entry code, elevator code or shaft, tower number, leave with concierge…).

In case of absence, the general rule is that your chilled box will be left at your doorstep (note that the delivery person will also try and contact you using the phone number indicated at the time of your order). Unless you confirmed your imminent return over the phone, your chilled box will be left in an additional insulated container to optimize the freshness of the products.

Your chilled box also contains ice packs to maintain a chilled temperature for a few hours. It is normal that ice packs melt over time as the parcel are kept overnight in chilled temperature. It is the responsibility of the client to promptly collect the basket in case of absence and once it is delivered as instructed. Cheese Club will not be held responsible after a chilled box is effectively delivered by our delivery partners as instructed.

You can opt out of this service by selecting “In my absence, do NOT leave the chilled box at my doorstep” during the checkout of your order. Our delivery partners will then redeliver your chilled box in the same or next day at no additional cost.
However, in the event of two unsuccessful deliveries, you will be charged an extra SGD 10 for each new delivery.

We insulate our boxes and use ice packs to keep your order fresh and in perfect condition until your order is delivered to you. We notably use chilled trucks from our producers to the airport, chilled containers in the airplane and chilled truck from airport to our cold-rooms.  Please contact us at cs@cheeseclub.sgor by WhatsApp and telephone on +65 8683 0304 if you have any questions regarding the freshness of our products.
We may not deliver during bank holidays (please check the calendar entries in your cart), or in the event of exceptional events, such as natural disasters.
Lastly, due to the impact of Covid-19 on air traffic, we may need to adjust our local delivery schedule based on logistic constraints.
You can easily change your delivery date up to 7 days before your planned delivery date.
To change your delivery date, simply go to your profile, find your order and select a revised available delivery slot. In case you need to change your delivery date 7 days or less before the planned delivery date, please contact us directly by email at cs@cheeseclub.sg or by WhatsApp and telephone at +65 8683 0304: we will do our best to oblige, if allowed by our local delivery partners. 
Thanks for your understanding.