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PRIVACY POLICY

Who we are

Our website address is: https://cheeseclub.sg.

What personal data we collect and why we collect it?

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Form

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

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Who we share your data with?

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How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data?

Visitor comments may be checked through an automated spam detection service.

Your contact information.

Additional information

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How we protect your data?

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What data breach procedures we have in place?

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What third parties we receive data from?

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Useful Info

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FAQ

Get in Touch

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contact us
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Contact Us

FAQS

Delivery GuideLINES

Terms & Conditions

© 2024. All Rights Reserved - Privacy Policy

You are very special to us.

We have appreciated your business over the years and want to make sure you know how important you are to our business.

As a result, we are offering you all of our products at the Monthly Offer rate, anytime, all of the time.

We may also provide you with other benefits along the way.

 

Cheese Club Team

DELIVERY GUIDELINES

CAN I SPECIFY A DELIVERY DATE AND TIME? AT WHAT PRICE?
DELIVERY POLICY CHEESE CLUB SINGAPORE

Cheese Club delivers to all locations island wide (Sentosa included).

Monthly Offer
When ordering during our Monthly Offer, you will have the choice between 2 to 3 delivery days, available on a ”first come, first served” basis.

We strongly encourage you to leave special delivery instructions, available during the checkout of your order, to help with the delivery of your chilled box (e.g.: entry code, elevator code or shaft, tower number, leave with concierge…).

In case of absence, the general rule is that your chilled box will be left at your doorstep (note that the delivery person will also try and contact you using the phone number indicated at the time of your order). Unless you confirmed your imminent return over the phone, your chilled box will be left in an additional insulated container to optimize the freshness of the products.

Your chilled box also contains ice packs to maintain a chilled temperature for a few hours. It is normal that ice packs melt over time as the parcel are kept overnight in chilled temperature. It is the responsibility of the client to promptly collect the basket in case of absence and once it is delivered as instructed. Cheese Club will not be held responsible after a chilled box is effectively delivered by our delivery partners as instructed.

You can opt out of this service by selecting “In my absence, do NOT leave the chilled box at my doorstep” during the checkout of your order. Our delivery partners will then redeliver your chilled box in the same or next day at no additional cost.
However, in the event of two unsuccessful deliveries, you will be charged an extra SGD 10 for each new delivery.

We insulate our boxes and use ice packs to keep your order fresh and in perfect condition until your order is delivered to you. We notably use chilled trucks from our producers to the airport, chilled containers in the airplane and chilled truck from airport to our cold-rooms.  Please contact us at cs@cheeseclub.sgor by WhatsApp and telephone on +65 8683 0304 if you have any questions regarding the freshness of our products.
We may not deliver during bank holidays (please check the calendar entries in your cart), or in the event of exceptional events, such as natural disasters.
Lastly, due to the impact of Covid-19 on air traffic, we may need to adjust our local delivery schedule based on logistic constraints.
You can easily change your delivery date up to 7 days before your planned delivery date.
To change your delivery date, simply go to your profile, find your order and select a revised available delivery slot. In case you need to change your delivery date 7 days or less before the planned delivery date, please contact us directly by email at cs@cheeseclub.sg or by WhatsApp and telephone at +65 8683 0304: we will do our best to oblige, if allowed by our local delivery partners. 
Thanks for your understanding.